Right of withdrawal

The right of withdrawal is regulated by law DL 185/99 if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a VAT registration number) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send MAME srl (Strada Albareto, 289 41122 Modena) a registered letter with return receipt within 8 working days from the date of delivery of the goods (the postmark is authentic). Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.

ATT.NE: The right of withdrawal is excluded for any food-type product (including food supplements, dietetic foods, foods in general) that are delivered with a regular expiry date.

The right of withdrawal is however subject to the following conditions:

  • The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and equipment, etc.);
  • The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
  • Mame srl is not liable in any way for damage or theft / loss of goods returned by uninsured shipments.


The methods for returning the goods established by MAME srl once the customer-consumer has decided to exercise the right of withdrawal are:

  • Shipping communication with relative waybill at full charge and responsibility of the customer via email (shop@bprnutrition.it), or fax (059.311.491).

Without prejudice to any restoration costs for damages ascertained to the original packaging, MAME srl will refund the customer the full amount already paid (excluding any shipping costs charged) within 14 days from the return of the goods, by bank transfer. The customer will promptly provide the bank details on which to obtain the refund (IBAN Code)

The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in the cases in MAME srl you find:

  • even partial use of the goods and any consumables;
  • the lack of the external packaging and / or the original internal packaging;
  • damage to the product for reasons other than its transport;
  • damage to the goods during delivery (by the customer) in case of shipment without insurance;
  • in the cases indicated above, MAME srl will return the purchased good to the sender, charging the shipping costs to the sender.

Customers who purchase with a VAT number cannot exercise the right of withdrawal.

The costs of replacing the product, including shipping costs, are the responsibility of the customer.